Policies/FAQs

Graphics

  • 5-7 Business Day Turn Around

  • 7-12 Business Day Turn Around for all packages

  • Proofs are sent with 2 to 3 options

  • No Freestyles!

  • You will be contacted within 24-48 hours regarding the start of your design.

  • Rush fees are available ( $20 for graphics (0-2 business days)

  • Turnaround time does not begin until an order form is returned and approved!

  • Messages can be sent at anytime but responses will only be sent within business hours.

  • No exchanges or refunds. All sales are final!

  • Rush Fees can be requested by emailing support@christionell.com

 

Web Design

  • Websites are made through Wix and Shopify which both require a monthly fee to operate the site and collect payments in which you are liable for upon placing your site order!

  • 4-6 or 6-8 week (Turn Around) upon order form completion

  • Turnaround is dependent on the web design form completion and timeliness.

  • No Freestyles!

  • Once Web Design is completed I will not add any pages or banners to your website unless special circumstances arise.

  • Web design form will be sent 24-48 hours after purchase.

  • All clients should return information within 1-2 weeks (MAX) with access to me for ANY assistance

  • Turnaround time does not begin until an order form is returned and approved!

  • Messages can be sent at anytime but responses will only be sent within business hours.

  • Rush Fees can be requested by emailing support@christionell.com
  • No exchanges or refunds. All sales are final!